This page, along with the referenced documents and information available on our website, outlines the Terms and Conditions under which "Soni & Sons Ltd." supplies goods to you, "the customer."

By purchasing goods from our website, pasandshop.co.uk, you agree to these Terms and Conditions. Please read them carefully before placing an order. If you do not agree with these Terms, you should not proceed with using this website.

pasandshop.co.uk is operated by Soni & Sons Ltd., a company registered in England and Wales (Company Number: 13282764), with its registered office at 6 Carr House Mount, Wyke, Bradford, BD12 8DQ.

These Terms and Conditions explain who we are, how we provide online grocery shopping services, how contracts may be modified or terminated, what to do in case of issues, and other important details. If you have any concerns or need modifications to these Terms, you can reach us at onlineorders@rasoifoods.co.uk. 

We maintain a record of your order details and these Terms and Conditions. After placing an order, we will email you the order details along with a reference to these Terms. You can also access your recent orders in your customer account. An order number will be assigned to you and communicated via email upon order confirmation. Please reference this number for any inquiries regarding your order.

A copy of our Terms and Conditions is always available on our website, and we recommend printing or saving a copy for your reference.

Contract Formation

This website does not constitute a contractual offer. Instead, by placing an order, you make a contractual offer, which we accept upon sending a dispatch email confirming that your order is being fulfilled and shipped.

Definitions

• "Account": The personal information, payment details, and login credentials used to access paid content or services on the website.

• "Carrier": A third-party entity responsible for delivering purchased goods.

• "Content": Any form of text, images, videos, software, or data available on this website.

• "Goods": Products advertised or available for purchase on this website.

• "Pasand Shop": The trading name of Soni & Sons Ltd.

• "Service": Online facilities, tools, and information provided by Pasand Shop.

• "Payment Information": Financial details required to process purchases, such as credit/debit card numbers.

• "Purchase Information": Details about orders, invoices, and receipts, whether in digital or printed form.

• "Premises": The business location at Unit 9, Ashbrow Mill, Ashbrow Road, Huddersfield, HD2 1DU.

• "System": Online communication infrastructure available on this website.

• "User(s)": Any visitor accessing this website who is not an employee of Pasand Shop.

• "Website": pasandshop.co.uk and its subdomains.

Age Restrictions

Users under 18 must use this website under adult supervision. Payment details must be provided by or with the permission of an adult.

Business Customers

These Terms apply solely to individual consumers. If you are a business customer, please contact us at info@rasoifoods.co.uk. 

International Customers

Pasand Shop currently serves customers within the UK only.

Intellectual Property

All content on this website, unless uploaded by users, belongs to Pasand Shop, its affiliates, or third-party licensors. Content is protected under UK and international intellectual property laws. You may not reproduce or distribute content without written permission from Soni & Sons Ltd.

Third-Party Intellectual Property

Product images and descriptions are owned by their respective manufacturers or distributors. Reuse of such material requires their express written permission.

External Links

This website may contain links to external sites. Pasand Shop is not responsible for their content and does not endorse them. Users linking to our homepage do not require prior permission, but deep linking to specific pages requires our approval.

Communications

Users must adhere to the following guidelines when using our website's communication tools:

• No obscene, threatening, or unlawful content.

• No content inciting violence, harassment, or discrimination.

• No impersonation of Pasand Shop employees.

• No unauthorized mass communications (spam or junk mail).

Soni & Sons Ltd. reserves the right to monitor and regulate communications made through our website.

Accounts

To place an order, users must create an account and provide accurate personal details. Users must safeguard their account information and notify us immediately of any unauthorized access. Email communication is essential for order confirmations and service updates.

Termination and Cancellation

Pasand Shop reserves the right to suspend or terminate accounts at its discretion. If an account is terminated, pending orders will be canceled and refunded if not yet dispatched.

Customers may also terminate their accounts, with refunds issued for non-dispatched purchases.

Goods, Pricing, and Availability

While we strive for accuracy in product descriptions, minor variations may occur. Prices are subject to change, and orders are only confirmed upon dispatch. In case of pricing errors, we will notify customers before processing orders. All prices include VAT at the applicable rate.

For further inquiries, contact us at onlineorders@rasoifoods.co.uk. 

Terms and Conditions of Delivery

1. Order Processing and Dispatch

• Orders placed between Thursday 9 AM and Monday 9 AM will be dispatched starting Monday on a next-working-day delivery basis (i.e., delivery on Tuesday).

• Deliveries to all postcodes in England, Scotland, and Wales follow a next-working-day delivery schedule, subject to the above condition.

• Deliveries to Northern Ireland and the Isle of Wight operate on a 2-working-day delivery basis, subject to the first condition.

2. Delivery Attempts and Refunds

• Courier services will attempt delivery twice on consecutive days. If the customer does not receive the order on the second attempt, it will be returned to Bombay Basket, and a refund will be processed within 10 working days.

• If an order is not received after two attempts, a delivery charge of £6.99 will be deducted from the refund amount.

• No deliveries are made on weekends or public/bank holidays.

3. Delivery Terms

• Deliveries are made to the address specified by the customer at the time of order placement. A signature from an adult (18 years or older) is required upon receipt.

• Delivery charges are displayed on the website and detailed in our delivery policy.

• Pasand Shop will notify customers via email when goods are dispatched, including estimated delivery dates and any potential delays.

• Delivery times range from 9 AM to 9 PM, subject to location and availability.

• If no one is available to receive the delivery, the order may be returned to our store, and additional delivery charges may apply for re-delivery.

• If there are no reported issues within 24 hours of delivery, the order is considered accepted.

4. Returns and Cancellations

• Pasand Shop aims to deliver high-quality goods. However, in cases of incorrect or faulty items, customers should contact us within 24 hours to arrange returns.

• Customers may opt for a replacement (if available) or a refund through the original payment method. Pasand Shop does not cover shipment costs for postal returns.

• Perishable items must be reported within 12 hours if faulty. Refunds are issued upon return of the goods in their original condition.

• Under the Consumer Rights Act 2015, perishable goods are not eligible for a 30-day return window; eligibility is determined based on reasonable shelf life.

• Non-perishable goods follow standard legal rights:

• Up to 30 days: Immediate refund if faulty.

• Up to 6 months: Refund if repair or replacement is not possible.

• Up to 6 years: Partial refund if the item does not last a reasonable period.

• If an order is changed or canceled, customers must notify us within 14 working day