Returning Your Purchase

If you wish to return an item purchased from our website, we are happy to offer refunds or exchanges, provided the item is in a fully resalable condition. Before using the product, please contact our Customer Service Team at onlineorders@rasoifoods.co.uk  for guidance on the return process.

Please note that return eligibility may vary based on the product's nature and category, as specified in our Cancellation Policy and Terms and Conditions.

Return Conditions

• Notify us of any damaged or defective products following Clause 14.4 of our Terms and Conditions.

• Items must be returned in their original packaging, along with price tags, labels, and invoices.

• To prevent damage in transit, ensure that the return package is securely and adequately packed.

• Perishable goods, including frozen items, cannot be returned.

• Grooming and healthcare products are non-returnable.

Refund Process

Once we receive the returned item, any applicable refund will be processed within 10 working days.

For further assistance, feel free to reach out to our Customer Service Team.