Privacy policy

Privacy Policy

At Pasand Shop, we are committed to delivering high-quality products at great value while ensuring your personal information remains secure. This Privacy Policy explains how we collect, use, and protect your data.

 

 

Why We Collect Your Information

We collect customer information to enhance our services, process orders efficiently, and provide personalized experiences. When you shop with Pasand Shop, sign up on our website, or use our services, we may gather relevant details to serve you better.

How We Use Your Information

Your data helps us:

  • Deliver your orders accurately.

  • Send you updates, offers, and promotions (unless you opt-out).

  • Improve our services based on your preferences and shopping behavior.

  • Work with trusted third-party processors for seamless service execution.

What Information We Collect and Why

1. Personal Information

  • Name & Title: To verify identity and personalize interactions.

  • Home Address: For accurate deliveries and communication.

  • Email Address: For account access, order updates, and exclusive offers.

  • Phone Number: For order-related queries, delivery notifications, and service updates.

  • Contact History: For improved customer support and service enhancements.

2. Device Information

  • IP Address & Device Type: To optimize website performance and prevent fraud.

  • Location Data (if shared): To enhance your online experience.

3. Transaction & Payment Information

  • Purchase History & Saved Items: To streamline shopping and suggest relevant products.

  • Payment Information: We do not store payment details; transactions are securely processed via third-party gateways.

4. Surveys, Promotions & Competitions

  • Used to improve services and enhance user experience.

Legal Basis for Processing Data

We collect and process data based on:

  • Your Consent: When you opt-in for marketing and personalized services.

  • Contractual Necessity: To fulfill orders and provide requested services.

  • Legal Compliance: When required by law or fraud prevention agencies.

  • Legitimate Interest: To improve our business operations without infringing on your rights.

Data Retention

We retain your data only as long as necessary. Generally, personal information is deleted after seven years of inactivity unless required by law.

Your Rights & Control Over Your Data

You have the right to:

  • Access, update, or correct your data.

  • Opt out of marketing communications.

  • Request deletion of your data where applicable.

  • Withdraw consent for data processing at any time.

Opting Out

To unsubscribe from marketing emails, SMS, or postal communications, contact us at onlineorders@rasoifoods.co.uk . Please allow up to 28 days for updates across all systems.

How We Share Your Data

We do not sell your data. However, we may share information with:

  • IT service providers, payment processors, and delivery partners.

  • Marketing agencies and analytics partners.

  • Law enforcement agencies for fraud prevention and legal compliance.

Fraud Prevention & Security

Emails from Pasand Shop will always end in @pasandshop.co.uk. If you receive suspicious messages, report them to onlineorders@rasoifoods.co.uk. 

Account Security

Protect your account with a strong password. If you suspect unauthorized access, contact us immediately