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How can I place an order?
You can place an order through our website by selecting your desired items and completing the checkout process.
Can I modify my order after placing it?
Once your order is completed, modifications are not allowed. If you wish to make changes, you will need to cancel your order and place a new one.
How do I cancel my order?
- To cancel your order, email us at onlineorders@rasoifoods.co.uk with the following details:
- Your name
- Order reference number
- Contact number
- Home address
When will I receive my refund after cancelling an order?
Once your cancellation is processed, a full refund will be issued within 10 working days to the original payment method.
Can I cancel my order after it has been dispatched?
No, orders cannot be cancelled once they have been dispatched.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at onlineorders@rasoifoods.co.uk with your order details and a description of the issue.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details.
Do you offer international shipping?
Currently, we only deliver within the United Kingdom.
What payment methods do you accept?
We accept all major credit and debit cards for online purchases.
How can I contact customer support?
For any queries, you can reach us at onlineorders@rasoifoods.co.uk, and our team will assist you.
